There was a time when if you wanted a confirmed ticket on a train in India you needed to pay a bribe. I have heard many anecdotes on this, where you purchase a (Waitlisted) ticket and then contact "someone" in the railways to "help" to
Quick question: What do you mean by e-Governance? Forget Wikipedia, and government-provided definitions, what would your own definition be? Something like "Get government stuff easily and straightforwardly done through the Internet without having to go to government offices, face stony faced officials and labyrinthine processes"?