The Adventures of KLBLRTraveler

Any Indian worth his travel bag will swear that traveling in India is a huge fail whale. Airports are located in areas where just getting there is a half day’s job. Trains are overbooked, chaotic, slow and of course, late. Buses run when they want to, and usually seem to all places except where you want to go to. Want to…

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For Customer Care, Dial WTF – Part 1

“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’ bank and get to talk to a human, make them understand a problem and get it resolved successfully, while staying sane and not using words like ‘supervisor’, ‘consumer court’, general swear words etc. Good luck!” (“This message will…

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