“Sir, all you need to do is just walk into our store!” This phrase is used by customer service people in India like it is the magic spell. When you hit a deadwall trying to grapple over bad the bad phone connection with the customer care executive help with your aforesaid bad phone connection, they…
When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other in mediocrity. The less said about the call centers the better. Add to that billing errors, ‘document submission’ for ‘security purposes’ once every 3 months, non-receipt of payments, and total stupidity – calls asking us to purchase “one more…
…Continued from Part -1 Ring-Ring-Ring-Ring!! The music/loan-sale/importance reminder routine came to an abrupt end. The sound of the phone ringing at the other end, the fruit of all my hard work, rudely shook me out of my reverie on how I would accomplish the second and more treacherous part of my mission. The machine had been won over, now…
“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’ bank and get to talk to a human, make them understand a problem and get it resolved successfully, while staying sane and not using words like ‘supervisor’, ‘consumer court’, general swear words etc. Good luck!” (“This message will…