Customer Care
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le Scribbles
“Just Walk Into Our Store” is Not as Easy as it Sounds
“Sir, all you need to do is just walk into our store!” This phrase is used by customer service people…
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Life Experiences
Will Someone Please Pick the Phone?
When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other…
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Techonomics
For Customer Care, Dial WTF – Part 2
…Continued from Part -1 Ring-Ring-Ring-Ring!! The music/loan-sale/importance reminder routine came to an abrupt end. The sound of the phone ringing at the…
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Techonomics
For Customer Care, Dial WTF – Part 1
“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’…
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