Customer Service
-
Analyses
United 3411 And How The Rules Of Capitalism Have Changed
The shocking incident of the brutal eviction of Dr.Dao from the overbooked United Express flight 3411 to ostensibly make space for…
Read More » -
le Scribbles
“Just Walk Into Our Store” is Not as Easy as it Sounds
“Sir, all you need to do is just walk into our store!” This phrase is used by customer service people…
Read More » -
le Scribbles
Bookstores are Committing Suicide
Online retail is going from strength to strength and is slowly squeezing the life out of traditional “brick and mortar”…
Read More » -
Life Experiences
Will Someone Please Pick the Phone?
When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other…
Read More »