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The shocking incident of the brutal eviction of Dr.Dao from the overbooked United Express flight 3411 to ostensibly make space for some of their crew was, as per the free-market gospels of the post-WW2 world religion of capitalism that promises salvation through consumerism, an unpardonable sacrilege that promises eternal punishment for United Airlines in bankruptcy hell. However,…
“Sir, all you need to do is just walk into our store!” This phrase is used by customer service people in India like it is the magic spell. When you hit a deadwall trying to grapple over bad the bad phone connection with the customer care executive help with your aforesaid bad phone connection, they…
Online retail is going from strength to strength and is slowly squeezing the life out of traditional “brick and mortar” book shops, most of which are now hopelessly corporatized anyway, losing their soul and life. Anyway, what are these bookshop businesses doing to counter the onslaught of online e-Commerce giants like Amazon and Flipkart among…
When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other in mediocrity. The less said about the call centers the better. Add to that billing errors, ‘document submission’ for ‘security purposes’ once every 3 months, non-receipt of payments, and total stupidity – calls asking us to purchase “one more…
