Customer Support
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le Scribbles
“Just Walk Into Our Store” is Not as Easy as it Sounds
“Sir, all you need to do is just walk into our store!” This phrase is used by customer service people…
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Life in India
20 Things India Will Have as a Developed Country
Make no mistake, the aspirations of ours to become a Superpower or even a developed nation by 2020 is quite…
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Life Experiences
Of Insurance Companies and Customer Harassment – A True Story
There is no such thing as customer service in India as we all know. All that goes on in this…
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Life Experiences
Will Someone Please Pick the Phone?
When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other…
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Techonomics
For Customer Care, Dial WTF – Part 2
…Continued from Part -1 Ring-Ring-Ring-Ring!! The music/loan-sale/importance reminder routine came to an abrupt end. The sound of the phone ringing at the…
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Techonomics
For Customer Care, Dial WTF – Part 1
“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’…
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