The Red Killers of Kochi

The private buses of Ernakulam-Kochi, the mainstay of the city’s public transport options, have progressed from being a menace on the city’s roads to an outright danger to life. The were called the “Red Devils” before, but now with the body count stacking up, they are called the “Red Killers of Kochi“. And two days…

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Will Someone Please Pick the Phone?

When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other in mediocrity. The less said about the call centers the better. Add to that billing errors, ‘document submission’ for ‘security purposes’ once every 3 months, non-receipt of payments, and total stupidity – calls asking us to purchase “one more…

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INR 1.76 Lakh Crore ($40 Billion)

(Text in blue are links to other pages like Wikipedia explaining more about the highlighted text. (Not ads, never!) You may click on them, linked pages will open in new tabs/windows. Promise :) ) The most widely quoted currency amount in India these days seems to be 1.76 Lakh Crore Indian Rupees (0r 40 Billion US Dollars). The reasons for this…

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For Customer Care, Dial WTF – Part 1

“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’ bank and get to talk to a human, make them understand a problem and get it resolved successfully, while staying sane and not using words like ‘supervisor’, ‘consumer court’, general swear words etc. Good luck!” (“This message will…

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