The Red Killers of Kochi

The private buses of Ernakulam-Kochi, the mainstay of the city’s public transport options, have progressed from being a menace on the city’s roads to an outright danger to life. The were called the “Red Devils” before, but now with the body count stacking up, they are called the “Red Killers of Kochi“. And two days…

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For Customer Care, Dial WTF – Part 1

“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’ bank and get to talk to a human, make them understand a problem and get it resolved successfully, while staying sane and not using words like ‘supervisor’, ‘consumer court’, general swear words etc. Good luck!” (“This message will…

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