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The Chetan Bhagat Conundrum

Yesterday, India’s uncrowned king of bubblegum literature, Chetan Bhagat, decided to celebrate Father’s Day by recycling an old locker room joke about child custody and a Coke vending machine. Minutes after the tweet was published, all hell broke loose and a shitstorm of outrage ensued on Twitter with all kinds of people, trolls, bots and…

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Levels of Corruption

There seems to be a serious misunderstanding on what “corruption” means in India. It seems that we think only politicians and bureaucrats are and can be corrupt, and corruption as such starts and ends with bribes, misuse of power and ‘looting’ large sums of public money. Look at these: Corruption as defined by Google and…

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Will Someone Please Pick the Phone?

When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other in mediocrity. The less said about the call centers the better. Add to that billing errors, ‘document submission’ for ‘security purposes’ once every 3 months, non-receipt of payments, and total stupidity – calls asking us to purchase “one more…

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