Vodafail of a Different Kind

No, this is not a Zoozoo-bashing post but about something that reeks of sheer incompetence and irresponsibility, that should not come from a company like Vodafone. Their new promotion: “Vodafone Superweeks” – You will not be charged for data if you use Facebook, Twitter, Orkut from April 18 till 22nd. So, like a loyal customer,…

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Will Someone Please Pick the Phone?

When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other in mediocrity. The less said about the call centers the better. Add to that billing errors, ‘document submission’ for ‘security purposes’ once every 3 months, non-receipt of payments, and total stupidity – calls asking us to purchase “one more…

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