For Customer Care, Dial WTF – Part 1

“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’ bank and get to talk to a human, make them understand a problem and get it resolved successfully, while staying sane and not using words like ‘supervisor’, ‘consumer court’, general swear words etc. Good luck!” (“This message will…

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The Chetan Bhagat Conundrum

Yesterday, India’s uncrowned king of bubblegum literature, Chetan Bhagat, decided to celebrate Father’s Day by recycling an old locker room joke about child custody and a Coke vending machine. Minutes after the tweet was published, all hell broke loose and a shitstorm of outrage ensued on Twitter with all kinds of people, trolls, bots and…

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Levels of Corruption

There seems to be a serious misunderstanding on what “corruption” means in India. It seems that we think only politicians and bureaucrats are and can be corrupt, and corruption as such starts and ends with bribes, misuse of power and ‘looting’ large sums of public money. Look at these: Corruption as defined by Google and…

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The Descendants of the Kings

During the recent Tipu Sultan birth anniversary controversy, a friend asked a fascinating but very logical question: “Where are Tipu’s descendants?” What happened to his sons off his official Sultana and of course, all the progeny off his mistresses, because Tipu Sultan of course kept a harem of women, like every ruler in the world….

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