On October 06 2014 Flipkart has shaken up the country and its systems with its mega e-commercequake, the #BigBillionDaySale, whose aftershocks are still being felt. A lot has been said and written about this. Here I add mine to the heap, a holistic overview of the entire thing. At 0800 hours on October 06 2014, like…
During times of the course of the day, the Earth’s rotation takes it to the other side of the sun plunging it and everything on it into darkness. Bereft of natural light, we miserable humans need artificial luminescence to see what lies ahead of us while we make our way forward through that deep, dark darkness….
What is the big deal about driving a car? A car is not much different from that 100cc bike we have been riding since we hit puberty. Sure, it is a bit wider, has two more wheels and position, size and shape of the levers, pedals and such controls change a bit. But it is…
The Universe is an infinitely hugely mindbogglingly unimaginably vastly holy shit unending big space of mostly nothing, where we as human beings are even more of nothing. And contrary to popular belief we do not matter at all in vast schemes of things as far as the Universe is concerned. To put the unfathomable endlessness…
Notwithstanding the awesome experience and success it has been, it has now come out that during the Metallica gig in Bangalore on October 3oth, hundreds of people had lost their belongings, meaning bags with gadgets, documents and even passports in them! This Facebook note post has been doing the rounds in the effect of this,…
There is no such thing as customer service in India as we all know. All that goes on in this country under the guise of “providing services” is just a sham of organized ripping off of unsuspecting people of all their money under the guise of something or the other, and helped on by the…
Human stupidity in all it’s forms must be the most visible aspect around us in our daily life, and Common Sense the most absent. And incredibly, both of these come together when it comes to the usage public spaces. And Elevators (Lifts) rank high among said spaces. While being one of those inventions which made…
No, this is not a Zoozoo-bashing post but about something that reeks of sheer incompetence and irresponsibility, that should not come from a company like Vodafone. Their new promotion: “Vodafone Superweeks” – You will not be charged for data if you use Facebook, Twitter, Orkut from April 18 till 22nd. So, like a loyal customer,…
(This post was written when the original ridiculous name was announced, long before the team was renamed “Kochi Tuskers Kerala”. This was the most widely read post on my blog, and hope it has contributed something towards the name getting changed :)) Some things are just bound to fail. Ever since its inception, the Kochi IPL team has…
When it comes to customer service, it looks like telecom companies in India are on a race to outdo each other in mediocrity. The less said about the call centers the better. Add to that billing errors, ‘document submission’ for ‘security purposes’ once every 3 months, non-receipt of payments, and total stupidity – calls asking us to purchase “one more…
…Continued from Part -1 Ring-Ring-Ring-Ring!! The music/loan-sale/importance reminder routine came to an abrupt end. The sound of the phone ringing at the other end, the fruit of all my hard work, rudely shook me out of my reverie on how I would accomplish the second and more treacherous part of my mission. The machine had been won over, now…
“Your mission, should you choose to accept it, will be to navigate through the ‘customer care’ innovation of a leading ‘international’ bank and get to talk to a human, make them understand a problem and get it resolved successfully, while staying sane and not using words like ‘supervisor’, ‘consumer court’, general swear words etc. Good luck!” (“This message will…